Privacy Policy

This Privacy Policy describes how LINKWAVE PTE. LTD. ("LINKWAVE", "we", "us", or "our"), a company incorporated in Singapore with UEN 202331575G, collects, uses, and protects information when you visit our website at linkwave.one or use the applications and services we provide.

1. Information We May Collect

We may collect the following categories of information:

• Information you provide directly — such as name, email address, company, phone number, and any message content submitted via contact forms or email.
• Account information — where our applications require an account, we may collect username, authentication credentials, and profile information.
• Website and application usage data — such as device type, browser, operating system, IP address, pages visited, in-app actions, and timestamps. This information helps us understand how our website and applications are used and improve them.
• Content and inputs — for applications that process user content (for example, text submitted to AI features), we may temporarily process that content to deliver the requested functionality.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our website, applications, and services.
• Respond to enquiries, support requests, and partnership communications.
• Operate and secure our systems, prevent fraud, and enforce our terms.
• Comply with applicable laws and regulatory obligations.
• Communicate updates, changes, or important notices about our services.

3. App and Website Usage Data

We may use standard analytics tools and server logs to understand how users interact with our website and applications. This data is used in aggregate to monitor performance, diagnose issues, and improve user experience. Where mobile applications we publish on Google Play or the Apple App Store collect usage data, the relevant disclosures will be presented within each application's store listing and in-app privacy notice.

4. Third-Party Service Providers

We may engage trusted third-party service providers to support our operations, for example cloud hosting, analytics, email delivery, payment processing, and AI model providers. These providers process information on our behalf and are required to apply appropriate security measures and use the information only for the purposes we specify.

5. Data Security

We implement reasonable administrative, technical, and organizational measures designed to protect the information we hold against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. International Transfers

As a Singapore-based company serving users across multiple jurisdictions, the information we collect may be processed and stored in countries outside your country of residence. Where required, we take steps to ensure that such transfers are conducted in accordance with applicable data protection laws.

8. User Rights

Subject to applicable law (including the Singapore Personal Data Protection Act and other applicable data protection laws), you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal exceptions.
• Withdraw consent for processing based on consent.
• Object to or restrict certain processing of your information.

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes take effect indicates acceptance of the updated Policy.

11. Contact Information

For privacy enquiries or to exercise your rights, please contact:

LINKWAVE PTE. LTD.
UEN: 202331575G
111 North Bridge Road, #29-06A, Peninsula Plaza, Singapore 179098
Email: jeremy@linkwave.one